Last Updated on May 24, 2022 by Editors Desk
The Great Resignation is underway, and people are becoming less likely to stay in employment where they do not feel seen, heard, or valued. Employees want to work with and for people who have high levels of emotional intelligence – teammates and managers who display self-awareness, empathy, and humility, as well as leadership. This blog explores the list of 9 phrases that can make you look emotionally stable.
The ability to notice, assess, understand, and manage emotions — both your own and others’ — and use those insights to drive good action is at the heart of emotional intelligence. Everything from communication and personal relationships to effectiveness and job satisfaction can benefit from this approach. Here are a few essential phrases that emotionally savvy leaders employ.
Terms indicating emotional intelligence
“I’m listening” / “I hear you”
Never underestimate the impact of simply saying you’re listening to someone. We’ve all been on the receiving end of a lukewarm nod or barely-made eye contact while in the middle of a conversation with another individual. How much more acknowledged and cherished would we feel if they affirmed that we have their entire attention with a simple “I’m listening” and some eye contact?
It’s reassuring to know that we’re not just being heard, but that we’re also being understood. “I hear you” and “I understand” communicate to individuals around you that their viewpoints, ideas, and experiences are valid.
“Tell me more”
Effective communicators also don’t act as if they know something when they don’t, and they don’t make others feel stupid for not expressing themselves clearly. When this happens, emotionally savvy communicators use encouraging language like “Tell me more” or “Can you say more about that?” to express their commitment to the dialogue and acquire clarity without passing judgment.
“I appreciate you”
Taking it a step (or several) beyond “nice work” helps to build better bonds in the future. While there’s nothing wrong with compliments like “looks excellent” or “thank you,” expressing gratitude for the person behind the effort adds another depth of gratitude and connection. (If this is too much for you, start with the sister phrase, “I admire your efforts on this.”)
“I trust you”
People do better when they are encouraged and believed in rather than micromanaged or questioned excessively. “I trust you” expresses a basic belief in another person’s decisions and talents, allowing them to deliver outcomes and boost personal morale.
“What are your thoughts? Am I missing anything?”
Employees and leaders with high EQ don’t suppress ideas, ignore comments, or act as if they know more than everyone else. “Emotionally intelligent leaders are inclusive by nature and never stop looking for opportunities to incorporate the opinions and views of others into a dialogue,” author Colin Ellis writes in his book The Conscious Project Leader. One approach to do this is to aggressively invite and allow important contributions from others.
“I have a different perspective”
Emotional intelligence does not imply inventing excessive drama or avoiding workplace conflicts of opinion. “I have a different perspective,” remark instead of sitting silent (and then stewing that someone else’s work won), plainly declaring “I don’t agree,” or opening with a syrupy, “With all due respect,” if your opinions don’t sync with your coworkers. It allows for civil disagreement and discussion.
“Is everything OK?”
Though your first reaction to a missed deadline or a teammate’s poor performance may be aggravation or rage, the emotionally intelligent workplace prioritizes empathy and concern for others’ well-being. Put your disappointment aside and truly inquire about the well-being of someone who is normally dependable.
“I’m sorry”
The ability to apologise is a distinguishing trait of emotional intelligence, not a sign of weakness. Recognizing mistakes, accepting responsibility, expressing regret, and a desire to improve are all essential parts of effective personal-relationship-building. (However, “I’m sorry” should only be said when you’ve caused someone personal harm, embarrassment, or a violation of trust; it shouldn’t be used every time you’re late or have a question.) See the section below for more information.
“Thanks for (your) understanding”
Many of us have a proclivity to apologise excessively for everything from our appearance and feelings to being confused or delayed due to unforeseen events. Thanking someone for their understanding moves the spotlight away from you and your thoughts and toward what they’re going through. When you need to leave early to pick up your child or turn in something later than intended, try substituting “Thank you for understanding.”
Also Checkout: The Three Human Brains – Explained
