Last Updated on September 1, 2023 by Editors Desk
In a world where achieving personal and professional triumph relies on effective decision-making and communication, mastering the art of resolving differences has become an invaluable talent. Disagreements, whether in the workplace or personal life, are unavoidable. However, how we handle and settle these conflicts can make a significant impact.
This extensive guide delves into the life-altering program, the “Conflict Resolution Bundle,” specifically designed to empower individuals with the necessary abilities to navigate disagreements with emotional understanding.
Bundle Includes
This bundle has the following courses:
- Conflict Resolution with Emotional Intelligence
- Tackling Tough Conversations with Emotional Intelligence
- Working with Social Interaction Styles
- Develop Your Interpersonal Skills
- Critical Thinking with Emotional Intelligence
Conflict Resolution with Emotional Intelligence
How can you become more skilled at resolving conflict?
Conflict occurs all the time and is successfully resolved using emotional intelligence.
Discover ways to grow your communication skills to manage conflict and develop emotional intelligence.
3.5 Hours 92 Lessons 12 PDFs 3 Interactive Quizzes
What You Will Learn
This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
- Recognise why conflict is to be expected and is a part of healthy relationships.
- Explain how emotional responses differentiate from rational responses in conflict.
- Compare and contrast the various modes that can be used in conflict resolution.
- Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
- Discover how emotional intelligence is used build emotional bonds and resolve conflict.
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Tackling Tough Conversations with Emotional Intelligence
What are effective strategies for resolving a conflict or disagreement?
How do you prepare for a difficult conversation that is going to be challenging and tough?
How can you maintain a respectful and productive dialogue when emotions are running high?
What are the best ways to express your opinion and influence others without coming across as aggressive?
How can you maintain a positive attitude when addressing a difficult topic?
What You Will Learn
If you want to effectively communicate with your co-workers, employees, boss, family and friends, then this is course for you! Tackling Tough Conversations with Emotional Intelligence introduces you to the key tools and insights to effectively communicate in order to use your emotional intelligence to build stronger relationships and better outcomes!
You’ll learn how to do all this in ways that are both informative and engaging!
- Discover how emotional intelligence is used when tackling tough, difficult conversations to build emotional bonds.
- Identify and analyse the different approaches to tackling tough conversations in the workplace.
- Develop strategies for initiating, managing, and resolving challenging conversations using emotional intelligence.
- Assess approaches for typical situations that require you to influence and communicate with different types of people.
- Create effective responses to challenging behaviours at work.
- Construct a plan to approach and manage difficult conversations.
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Working with Social Interaction Styles
From time to time, everyone finds themselves having to deal with difficult people.
What if you could learn the secrets of dealing with ANY type of behavioural response and social interaction style to improve your interactions, build your confidence and change your life?
What You Will Learn
Everybody has their own Social Interaction Style based around their behavioural preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural style.
This course will help you change the way you think about yourself and the way you work with and interact with other people inside and outside of work. This course will help you to get on with anyone.
- Identify the principles behind what really motivates and influences people through the four Social Interaction Styles.
- Recognise how to interact with each Social Interaction Style to build effective relationships.
- Determine ways to work more effectively with each Social Interaction Style.
- Recognise the behavioural responses associated with each Social Interaction Style in stressful situations.
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Develop your Interpersonal Skills
How good are you at relating to other people?
Authentic relationships are built around empathy, trust and values.
Developing healthy relationships as adults means building interpersonal skills and refining them around others’ needs as well as your own.
What You Will Learn
This course is a stand alone course for anyone interested in understanding themselves better and communicating with other people with more impact. It forms part of a comprehensive course that explores emotional intelligence in more depth.
In this course, we will explore the way that you build relationships using empathy, how you develop trust, manage conflict and work within ethical boundaries.
- Develop your understanding of empathy so that you can get better insights in how other people view things.
- Build your relationships with other people through trust and a deeper understanding.
- Recognise why some conflict is to be expected and why it is a part of healthy relationships.
- Identify how your ethics and attitude to corporate responsibility impact upon your relationships.
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Critical Thinking with Emotional Intelligence
Thinking about thinking and using emotional information in intelligent ways to engage others and make critical decisions.
What You Will Learn
How important is it to consider emotional intelligence in critical thinking?
Often thinking is considered separate from emotions, but good critical thinkers use emotional information to inform their thinking.
The course seeks to build your awareness of their existence and highlights when to look out for them.
- Describe how emotional intelligence and critical thinking work together.
- Differentiate between the two thinking systems and their impact on your emotional intelligence.
- Identify with unconscious bias and thinking distortions and recognise how they influence thinking.
- Determine ways that you can develop and improve your critical thinking and your emotional intelligence skills.
